Privacy policy

Rigside is a drum and bass platform: a website at rigside.app and apps for iOS and Android. It is run by LVL99 Labs Limited, a company registered in England and Wales (company number 16484515), whose registered office is 124–128 City Road, London EC1V 2NX. In this policy, “Rigside”, “we” and “us” mean that company.

We are the controller of the personal data described here. For anything about it, email hello@rigside.app or write to us at our registered office.

We don’t use your data for decisions made solely by automated means that have legal or similarly significant effects on you.

Recon is a regular email about what’s moving in drum and bass. We only send it if you opt in, and we don’t add you because you have an account. When you opt in, we record when and where you did and the wording you agreed to.

Recon’s emails contain a small image and tracked links that tell us whether an email was opened and which links were clicked. You agree to this when you opt in.

To stop receiving it, use the unsubscribe link at the bottom of any issue, turn it off in the app’s settings, or email hello@rigside.app. Unsubscribing stops the emails and the tracking; we keep your address on a do-not-email list so we don’t email you again.

Cookies are small files a website stores in your browser; the app uses similar storage on your device. We use three kinds:

Essential

Keeping you signed in (a Supabase session cookie) and remembering settings you choose, such as player volume or a dismissed banner. These are needed for the site to work, so they don’t need consent.

Analytics

PostHog, Ahrefs and Umami, which measure how the site is used.

Advertising

Google (via Google Tag Manager and Google Ads), Meta Pixel and TikTok Pixel, which measure our adverts and let us show them to people who have visited.

We only set analytics and advertising cookies with your consent, which you can give or refuse when you first visit and change at any time. Withdrawing it clears the cookies those tools set. You can also clear or block cookies in your browser.

We don’t sell your personal data. We use these providers to run Rigside; they process it for us, under contract, and only on our instructions:

Supabase

Database, sign-in and file storage (London, UK).

Vercel

Hosting the website (London, UK region).

PostHog

Product analytics and session replay (EU).

Sentry

Crash and error reports from the app.

OneSignal

Push notifications and email, including Recon. Push is delivered through Apple’s and Google’s notification services.

Resend

Account emails, such as confirming your address or resetting your password.

Google Workspace

Our email, when you write to us.

Ahrefs, Umami

Website analytics.

Some organisations receive data as controllers in their own right, under their own privacy policies:

Apple, Google, SoundCloud

When you sign in with them or connect SoundCloud.

Google, Meta, TikTok

Advertising measurement on the website, with your consent.

YouTube, SoundCloud, Spotify, Apple Music

When you play their embedded players. On the website, YouTube videos load from youtube-nocookie.com, and only when you press play.

Stadia Maps, Apple Maps, Google Maps

Map images on venue and event pages, loaded from their servers.

Expo

Delivering updates to the app.

We may also disclose data if the law requires it, to protect people’s safety, or to a buyer if Rigside is sold — in which case this policy would continue to apply to it.

Our main database is in the UK. Some providers above are based in, or process data in, the United States or elsewhere outside the UK. Where they do, we rely on the UK’s adequacy regulations — including the UK Extension to the EU–US Data Privacy Framework for certified US companies — or, where those don’t apply, the ICO’s International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. Ask us for details of a particular transfer.

Account and activity

For as long as you have an account. When you delete it, it is erased within 30 days.

Messages you sent

Deleting your account removes your name from messages in conversations with others; the messages stay visible to them.

SoundCloud connection

Until you disconnect it or delete your account.

Usage analytics

Up to 24 months.

Session replays

Up to 30 days.

Crash reports

Up to 90 days.

Recon

Until you unsubscribe. We keep the record of your consent for 2 years after that, to show it was given, and your address on our do-not-email list for as long as we send email.

Emails to us

Up to 2 years after we’ve dealt with them.

Under UK data protection law you have the right to:

• get a copy of the personal data we hold about you;
• have it corrected if it’s wrong, or erased;
• restrict or object to how we use it, including any use based on our legitimate interests;
• receive the data you gave us in a portable format;
• withdraw consent at any time — this doesn’t affect anything we did before you withdrew it.

Email hello@rigside.app to use any of these. We’ll reply within one month, and we may ask you to confirm who you are first. Most of your profile you can change yourself in Settings.

Delete your account in Settings, on the website or in the app. It signs you out and erases your account and activity within 30 days, apart from what’s described under How long we keep it. You can also ask us to do it by emailing hello@rigside.app from the address on your account.

You must be 13 or older to create an account. If you think a child under 13 has given us their data, tell us at hello@rigside.app and we’ll delete it.

Data is encrypted in transit, access to the database is restricted by account-level rules, and only the people who run Rigside can reach it. No system is perfectly secure; if a breach puts your rights at risk, we’ll tell you and the ICO as the law requires.

Rigside brings together publicly available tracks, videos and events from services such as SoundCloud, YouTube and Resident Advisor. That content, including artwork and flyers, belongs to its owners; some images load directly from those services, and links out are governed by those services’ own policies.

If you own something shown on Rigside and want it removed, email hello@rigside.app with the details and we’ll act on it promptly.

When we change this policy we’ll update it here with a new effective date, and tell you by email or in the app if the change is significant.

Email hello@rigside.app, or write to us at 124–128 City Road, London EC1V 2NX.

If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to put it right first.